How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Billings Roof Replacement to be treated fairly and honestly. If something went wrong, please let us know. This page explains how to raise a concern and what happens afterward. It is a general template and is not legal advice.

What you can tell us about

You can write to us about:

• Your experience when you called or emailed Billings Roof Replacement
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the problem is with a provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, work, warranties and customer service. If you have a problem with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback about providers helps us keep the network honest, and a provider that repeatedly falls short of what we expect may be removed. Please know that Billings Roof Replacement cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to send a complaint

Email support@roofreplacementbillings.com and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the email address you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you are hoping for

What happens next

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will write back with what we found and any steps we are taking.

If you are still unhappy

You can reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about a licensed provider, your state's contractor licensing board may be able to help too.

Contact

Email: support@roofreplacementbillings.com